Privacy Policy

1. Introduction

SprintOak ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sprintoak.com or engage with our services, including Patashala360 and SprintOak HRMS.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name when you contact us or fill out forms.
• Account Information: Credentials and profile details when using our SaaS products.
• Communications: Messages, inquiries, and feedback sent to us via email or contact forms.
• Business Information: Details about your organization and project requirements shared during consultations.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, links clicked, and referral sources.
• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Similar Technologies: Session cookies, analytics cookies, and preference cookies. See Section 7 for details.
• Log Data: Server logs including access times, error logs, and API request details.

2.3 Information from Third Parties

• Analytics providers (e.g., Google Analytics) for aggregated usage insights.
• Cloud infrastructure providers for system performance monitoring.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To operate, maintain, and improve our products and services.
• Communication: To respond to inquiries, send project updates, and provide technical support.
• Business Development: To send relevant information about our products, case studies, and engineering resources (with your consent).
• Security: To detect, prevent, and address fraud, abuse, and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Analytics & Improvement: To understand how our services are used and improve user experience.
• Billing: To process payments and manage subscriptions for SaaS products.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Trusted third-party vendors (e.g., cloud hosting, email services, payment processors) who assist us in operating our business, bound by confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, court order, or government authority.
• Safety Protection: When necessary to protect the rights, property, or safety of SprintOak, our users, or the public.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Account data is retained for the duration of the business relationship and up to 3 years after account closure for lawful business purposes. Anonymized analytics data may be retained indefinitely.

You may request deletion of your data at any time (see Section 9).

6. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption (TLS 1.2+) for data in transit.
• Encryption at rest for sensitive stored data.
• Role-based access control limiting employee data access.
• Regular security audits and vulnerability assessments.
• Multi-factor authentication for internal systems.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics). These can be opted out of.
• Preference Cookies: Remember your settings such as language preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality of our services.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Patashala360.com). We are not responsible for the privacy practices of those sites. We encourage you to review their respective privacy policies.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request erasure of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, including direct marketing.
• Restriction: Request we restrict processing of your data in certain circumstances.
• Consent Withdrawal: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@sprintoak.com. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

SprintOak is headquartered in India. If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. Continued use of our services after changes constitute acceptance of the revised policy.

13. Contact Us

For privacy-related questions, requests, or concerns: