Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and SprintOak ("Company", "we", "us", or "our"), governing your access to and use of sprintoak.com and all associated services, products, and platforms including Patashala360 and SprintOak HRMS (collectively, the "Services").

By accessing or using our Services, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to be bound by these Terms. If you disagree with any part of these Terms, you must immediately discontinue use of our Services.

2. Services Description

SprintOak provides the following services:

• Software Development: Custom enterprise application development, SaaS platform engineering, and cloud-native system architecture.
• Patashala360: A cloud-based school management SaaS platform for educational institutions.
• SprintOak HRMS: A human resource management platform for employee lifecycle management.
• Technology Consulting: Digital transformation consulting, system architecture review, and engineering consultations.
• Managed Services: Ongoing platform maintenance, DevOps support, and performance optimization.

The specific scope, deliverables, timelines, and pricing for software development projects are defined in separate project agreements, statements of work (SOW), or contracts executed between SprintOak and the client.

3. User Accounts & Registration

Access to certain Services requires account registration. By creating an account, you agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your account information.
• Keep your login credentials confidential and not share them with third parties.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at hello@sprintoak.com of any unauthorized account access.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for more than 12 consecutive months.

4. Acceptable Use Policy

You agree not to:

• Use our Services for any unlawful, fraudulent, or malicious purpose.
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts.
• Upload or transmit viruses, malware, or any malicious code.
• Use automated scripts or bots to scrape, crawl, or extract data from our platforms.
• Reverse engineer, decompile, or attempt to extract source code from our software.
• Resell, sublicense, or redistribute our Services without prior written consent.
• Infringe upon the intellectual property rights of SprintOak or any third party.
• Use our Services to send spam, unsolicited communications, or deceptive content.
• Interfere with or disrupt the integrity or performance of our Services or servers.
• Violate any applicable local, national, or international law or regulation.

5. Intellectual Property

5.1 SprintOak's Intellectual Property

All content, software, design elements, branding, trademarks, logos, and materials on sprintoak.com and our platforms are the exclusive intellectual property of SprintOak or its licensors. No license or rights are granted except as expressly set out in these Terms.

5.2 Client-Owned Work Product

For custom software development engagements, intellectual property ownership of deliverables is governed by the specific project agreement or contract. Unless otherwise agreed in writing, upon full payment, clients own the custom code and deliverables created exclusively for them. SprintOak retains ownership of proprietary frameworks, libraries, methodologies, and pre-existing tools used in delivery.

5.3 Feedback & Suggestions

Any feedback, ideas, or suggestions you provide regarding our Services may be used by SprintOak without compensation or obligation to you.

6. Payment Terms

Fees for our Services are as agreed in individual project contracts or SaaS subscription agreements. By engaging our Services:

• All fees are quoted and payable in the currency specified in the agreement (default: INR or USD).
• Invoices are due within the payment terms specified in the project agreement (typically Net-14 or Net-30).
• Late payments may attract interest at 1.5% per month or the maximum rate permitted by law.
• SaaS subscriptions auto-renew unless cancelled at least 30 days before the renewal date.
• All fees are non-refundable except as explicitly stated in this agreement or required by law.
• We reserve the right to suspend Services for accounts with overdue balances exceeding 30 days.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party during the engagement ("Confidential Information"). Confidential Information includes, but is not limited to, business plans, technical architectures, source code, client data, pricing, and trade secrets.

Confidentiality obligations survive termination of this agreement for a period of 3 years. Exceptions apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Service Availability & SLA

SprintOak aims to maintain high platform availability for its SaaS products. Target uptime commitments and support response times are defined in individual service agreements. We do not guarantee uninterrupted service and may perform scheduled maintenance with advance notice when possible.

SprintOak is not responsible for outages caused by third-party services, force majeure events, or actions outside our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by applicable law, SprintOak shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages arising from unauthorized access to or alteration of your data.
• Damages resulting from third-party services or external systems.

Our total aggregate liability under these Terms shall not exceed the amount paid by you to SprintOak in the 3 months preceding the claim.

10. Disclaimer of Warranties

Our Services are provided on an "AS IS" and "AS AVAILABLE" basis. SprintOak makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be error-free, uninterrupted, or free from security vulnerabilities.

11. Indemnification

You agree to indemnify, defend, and hold harmless SprintOak, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

SprintOak may suspend or terminate your access to our Services:

• Immediately for material breach of these Terms.
• With 30 days written notice for any other reason.
• For non-payment after a 14-day cure period.

You may terminate your agreement by providing 30 days written notice. Upon termination, your right to use our Services ceases immediately. Provisions relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

13. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Hyderabad, Telangana, India.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide at least 15 days' notice of material changes by posting updated Terms on our website and sending email notifications to registered users. Your continued use of our Services after the effective date constitutes acceptance of the revised Terms.

15. Contact Us

For questions, concerns, or legal notices regarding these Terms: